Tag Archives: UI

Users Don’t Like Change

Face­book’s Users Don’t Like Change — Read­WriteWeb

Users don’t like change, and as a prod­uct becomes more pop­u­lar, users will grow ever more resis­tant to change.

The entire arti­cle (about Face­book’s con­tentious changes to their News Feed) dis­tills to that one sen­tence. It’s not a Face­book thing1, it’s a peo­ple thing.

Real­ly, I grow tired of all this resis­tance to change. While I’ve been there too — it’s easy to get habit­u­at­ed — it’s annoy­ing to hear. Microsoft Office 20072, Fire­fox 3, Safari 4, Black­Ber­ry, iPhone, etc. etc.

It would seem that if peo­ple had their way, inter­faces would become sta­t­ic (at some unspec­i­fied point) and remain there. Rather than fix­ing quirks, users would sim­ply habit­u­ate to them. And there would be lit­tle room for inno­va­tion.

I under­stand that designers/engineers don’t always get things right, but espe­cial­ly with com­put­ers, there is a lot of change from year to year, and that’s a good thing. An incli­na­tion to embrace change would go a long way to enjoy­ing the dynam­ic world of tech­nol­o­gy. :)

  1. But I do under­stand that Face­book removed func­tion­al­i­ty in this update, and that is a prob­lem. But a dif­fer­ent prob­lem. []
  2. I hear com­plaints about the Rib­bon all day at work, worst of all from my cowork­ers! []

Cooper Journal: One free interaction

Coop­er Jour­nal: One free inter­ac­tion

I noticed two friends who use their mouse to repeat­ed­ly select and des­e­lect text in web browsers as they read pages online. This is absolute­ly crazy­mak­ing for onlook­ers, but real­ly sat­is­fy­ing for them.

De-Re-Select­ing from Chris No on Vimeo.

I do this all the time (my favorite way is to triple-click the para­graph) and, yes, it dri­ves peo­ple look­ing at my screen crazy.

Prob­a­bly the oth­er big one I do is to draw selec­tion rec­tan­gles on my desk­top or in a file man­ag­er win­dow.

It’s inex­plic­a­ble to me, but Chris men­tions some pos­si­ble rea­sons:

When I talk to each per­son about these behav­iors, there’s not a lot of con­scious deci­sion-mak­ing going on here. The web-page-high­lighters aren’t intend­ing any­thing when they do this, it’s just some­thing they enjoy doing. But even though these behav­iors don’t help move any tasks or goals along, they’re sat­is­fy­ing. And because they pro­vide a release for ner­vous ener­gy and/or let us be expres­sive, they become an exten­sion of our­selves to which we have some small emo­tion­al con­nec­tion.

Ulti­mate­ly, I don’t real­ly care why, but it’s an inter­est­ing thing of note. :)