Tag Archives: support

Please stop pretending any operating system “just works”

Ubun­tu­cat » Blog Archive » Please stop pre­tend­ing Win­dows “just works”

As a mat­ter of fact, com­put­er prob­lems exist­ing has lit­tle to do with what OS you use. I’ve seen Mac own­ers com­plain about var­i­ous Mac prob­lems and Lin­ux users com­plain about var­i­ous Lin­ux prob­lems. There is no such thing as “just works.” Win­dows does not just work. Mac OS X does not just work. Lin­ux does not just work.

The only way around this I can see is a rede­f­i­n­i­tion of the phrase just works. Here’s my new work­ing def­i­n­i­tion:

Fill-in-the-blank oper­at­ing sys­tem has caused me per­son­al­ly (and no one else nec­es­sar­i­ly) few­er prob­lems than oth­er oper­at­ing sys­tems I have used, and when I do encounter prob­lems, they are ones I can tol­er­ate and not big enough for me to aban­don this plat­form for anoth­er one.

As some­one who works in tech sup­port, I can say that this is def­i­nite­ly true. It’s pret­ty much a lev­el play­ing field with regards to the prob­lems you will encounter.

For me, GNU/Linux is free, has a more con­sis­tent user expe­ri­ence, and has a great com­mu­ni­ty in which to play a part (e.g. seek­ing the inevitable sup­port, learn­ing more, con­tribut­ing your­self). That’s what gives it the advan­tage over Windows/OS X in my book.