Tag Archives: design

Users Don’t Like Change

Facebook’s Users Don’t Like Change — Read­WriteWeb

Users don’t like change, and as a prod­uct becomes more pop­u­lar, users will grow ever more resis­tant to change.

The entire arti­cle (about Facebook’s con­tentious changes to their News Feed) dis­tills to that one sen­tence. It’s not a Face­book thing1, it’s a peo­ple thing.

Real­ly, I grow tired of all this resis­tance to change. While I’ve been there too — it’s easy to get habit­u­at­ed — it’s annoy­ing to hear. Microsoft Office 20072, Fire­fox 3, Safari 4, Black­Ber­ry, iPhone, etc. etc.

It would seem that if peo­ple had their way, inter­faces would become sta­t­ic (at some unspec­i­fied point) and remain there. Rather than fix­ing quirks, users would sim­ply habit­u­ate to them. And there would be lit­tle room for inno­va­tion.

I under­stand that designers/engineers don’t always get things right, but espe­cial­ly with com­put­ers, there is a lot of change from year to year, and that’s a good thing. An incli­na­tion to embrace change would go a long way to enjoy­ing the dynam­ic world of tech­nol­o­gy. :)

  1. But I do under­stand that Face­book removed func­tion­al­i­ty in this update, and that is a prob­lem. But a dif­fer­ent prob­lem.
  2. I hear com­plaints about the Rib­bon all day at work, worst of all from my cowork­ers!