Tag Archives: blackberry

BIS customers now getting instant IMAP e-mail

BIS customers now getting instant IMAP e-mail | BlackBerry Cool

It’s great to see the upgrade, especially for BIS users who have had less-than-stellar delivery times, but you have to wonder why it took so long for IMAP IDLE to be supported.

Absolutely. This is the kind of fine print that they don’t warn you about when you get a BlackBerry device. “We support your IMAP and POP email, but only by routing all traffic through our servers and delaying email. Oh, and you can’t just authenticate; you need, um, service books.”

That last detail was particularly interesting to explain to my mom today, who was about to ask for a refund on her data plan from AT&T because she hadn’t been getting email for two weeks.

Actually Mom, even though your username and password are set up to check and to synchronize your email, there’s this extra layer of authentication called service books. They basically manage the synchronization between your device and the BlackBerry servers, so your mail has probably been “sitting on their server” ready to deliver, but your device hasn’t been able to get into it.

Oh, yeah, and the service books? They will stop working. Yes, even when your password is correct.

I suppose this whole instant IMAP server upgrade is to make them more competitive in the ever-lucrative consumer market, but this is the kind of zero-day feature that any real PDA should support.

Counting down the days until I can switch to something else… something that supports real internet would be good too. ;) Maybe by the time I’m ready ($$) to switch devices, there will even be a device (Android?) that will give me pause before immediately jumping for an iPhone. But I’m not counting on it.